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Talk CRM in language users can understand[Christopher J. Bucholtz] Those of us immersed in CRM take it for granted that people understand what the acronym stands for and what it really means - the technology, people and processes that go into building stronger relationships with customers, or customer relationship management. Quite naturally, the people who sell, support and comment on CRM understand all of that. But do the intended users? 19 Nov 2009 17:42 Delivering Brand SA
Mobile CRM grows revenue valuePrimador, a PG Group company and one of South Africa's largest suppliers of aluminium and glass doors, has maintained its revenues and increased its margins and market share with targeted customers, despite the recession and building slowdown, through the implementation of Tracer CQM, the handheld sales effectiveness solution from the company of the same name. 11 Nov 2009 09:45 Delivering the 2010 promise
The pink Post-It note of an excellent salesperson
Channelling the mobile to brand content
Grouchy customers can become loyal customers
Don't whine, go online
Provide business ideas, not just ad ideas
Independent ATMs growIn developed countries, such as Australia, Canada, US and UK, independent ATMs now deliver over 60% of cash dispending services in each country. In South Africa, the demand has grown rapidly through tangible benefits for both the consumer and vendor and independent ATMs now represent over 15% of the market. 8 Oct 2009 10:03 MTN rolling out Standard Bank's network infrastructure
Email marketing integration into Microsoft Dynamics CRM software - LOW FAT Internet & Email MarketingInxmail Professional provides the best starting point for aligning email marketing to the needs of customers with the Inxmail Professional interface for Microsoft Dynamics CRM. CRM solution users can start benefiting from the advantages of Inxmail Professional immediately. 30 Sep 2009 13:16 Stokvel banking now possible
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Linda Hamman, CEO of Talk2Us, a strategic communications consultancy, highlighted the critical role of internal communication ahead of 2010 on the media talk show, Media@SAfm, on Sunday 8 November 2009. 
With nine years of research behind the launch of Enhanced Mobile Communications Network (EMC Network), Qkey, the company believes it will put the power of mobile behind every element of a through-the-line communications campaign and in doing so unleash the full power of mobile. 
The “Don't Complain Campaign” - inspired by the recent US election campaign urging the American public to “Don't vote” if they didn't want change - launched earlier this week. Its aim is to help improve customer service levels in South Africa generally and particularly before foreign visitors arrive in 2010. 
Standard Bank South Africa has awarded MTN Business, a wholly owned division of MTN, the contract to rollout the African network infrastructure footprint. The bank, which under Stanbic has a presence in 17 countries across the continent, required the successful provider to ensure maximum uptime and low latency and guarantee data delivery back to South Africa without interruption to business operations. 
Research by Finmark Trust reveals that more than 50% of stokvel members in the mass market do not have a bank account, 94% of members are black and 57% are women. In response to this, FNB has launched its Smart Solutions Stokvel Account. 
AutomotiveBay in line for electric car project | |
Transport & AviationShipping companies face a stormy future | |
Agriculture, Horticulture & ForestrySA September tractor sales down 42.9% y/y | |
IT and TelecommunicationsHighJump Software appoints Jim Bork as Vice President of Sales |
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 | Bonga's Beats - Romantic men[Bonga Percy Vilakazi] |
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