Issued by: Janine Lazarus Media Consultancy


The Personal Assistant Communications Training Programme is a highly interactive communications workshop that will go a long way in supporting Personal/Executive Assistants to develop the crucial skills necessary for successful encounters with clients.

This highly experiential full-day programme is divided into three core segments:


Customer Service Communications Training

From the moment an assistant answers the telephone or greets a meeting attendee, it is imperative for them to present themselves - and the organisation - in the best possible light.

Core topics to be covered to assist in achieving this goal include:

• Build rapport and connect - immediately
• Talk with confidence
• Listen proactively: The art of active listening
• Building trust
• Be accurate at all times


The Basics of Business Writing Skills

Unforgivable errors like an email sent to a client that is grammatically incorrect, a memo that isn't accessible to its target audience, and business letters with poorly structured sentences and paragraphs, simply result in an unprofessional corporate appearance that lacks credibility. It is therefore imperative to equip PA's with effective writing skills to avoid such errors.

Topics in this module include:

• Understanding the difference between spoken and written communication
• Identifying your audience
• Formulating coherent thoughts
• The secret to short, clear and simple communication
• Building sentences and structuring paragraphs


Powerful Presenting Skills

Since first impressions count, the way PA's portray themselves can often be a critical entry point in securing business going forward. It is more than just looking good - it is about leaving a lasting impression.

Core topics to be covered to assist in portraying a professional image include:

• That all-important eye contact
• Effective vocal usage
• Impactful body language
• Maintaining energy levels


The programme to be conducted at the client's premises, is inclusive of role play scenarios, group work that will be evaluated during the day, and comprehensive note packs.

Visit our PRESS OFFICE: With 24 years of experience in mainstream print and broadcasting media as a South African journalist, Janine Lazarus focuses her Media Training Consultancy on developing and facilitating superior and interactive training experiences that leave delegates with confidence and knowledge to engage their communication skills effectively. Her valuable experience in interviewing top public figures, celebrities and headline makers will help your organisation to develop effective Brand Ambassadors. References from clients in South Africa and other African countries rate her training as both an empowering and an invaluable experience.- more....

[5 Sep 2008 11:17]

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