As the cost of face-to-face sales calls escalates and customer-supplier networks expand globally, the telephone is an increasingly important medium for initiating and developing
business relationships. No longer background players, today's telephone salespeople play a key role in an organization's sales success.

Their ability to establish rapport and meet customer needs enables your organisation to stand out in today's crowded marketplace.
Professional Teleselling Skills equips your telephone salespeople—whether they are in a business-to-business or business-to-consumer environment—with the skills they need to sell effectively. Participants learn how to:

open sales calls concisely and credibly to win a customer's attention

ask the right questions—questions which get customers to open up and reveal their needs

show customers how your products and services address those needs

close a call professionally, whether or not a sale is made

Telephone salespeople learn to demonstrate respect for customers and an interest in what customers consider important. The results? Immediate success in closing more telephone sales
and a foundation for long-term business relationships with customers.

Venue

Date: 15 September 2008 to 16 September 2008
Location: The Sports Science Institute, Newlands, Cape Town

Contact: Linda Engel / Shika Baijoo
Company name: AchieveGlobal SA
Telephone number: +27 217158680/Shika 0824678202
Email address linda.engel@achieveglobal.co.za