Are airlines delivering value and are airports loosing the plot?
Everytime I travel, I feel that the experience gets worse and that airports are treating us like crap  21 May 2008

IMM -JUST LIKE OUR GOVENMENT
IMM is just as Inefficient as our South African Govenment.  7 May 2008

One of its kind
Client Service Worshop - Understanding the Role of Client Service in an Ad Agency  17 Apr 2008

Poor Service
Do Salesmen go through special training to master the art of being patronizing and condescending?  7 Mar 2008

Kulula.com - can't hear its customers above the laughter
Kulula.com is having so much fun they just can't hear what their clients are saying.  13 Jan 2008

over-designed websites
Do companies realise how annoying it is to have to wait for the pretty pictures to finish floating by on their websites? I'm on your site because I want to know what YOU can do, not what your web designer can do.  8 Jan 2008

Telkom? No, Hellcom!
We are a communications agency based in JHB and every Monday we arrive at work to find that we can't receive email or connect to the internet.  25 Jul 2007

I hate Virgin Mobile!!
for all the ppl who have gotten ineffectual service from Virgin mobile...  23 Jul 2007

CRM in Recruitment Services Companies
How does CRM affect Recruitment Companies?  25 Jun 2007

Nashua Mobile
Has anyone else recieved Bad service from Nashua Mobile Service Provider  21 Jun 2007

Loyalty Programs
Can anyone help with locating a company that specialises in developing and maintaining loyalty programs?  14 Jun 2007

Multichoice - do any humans work there?
Customer call line a dead end if you have an account query.  29 May 2007

CMC vs CRM
Is there a difference between a Customer Management Cycle and Customer Relationship Management and could you please provide some insight into the key differences?  28 Mar 2007

Poor support for Regional Call Centre Awards
If the country's President has singled out higher economic growth as a strategic priority and the contact centre industry has been identified as key to achieving this, then why is interest in recent industry events lacking?  1 Aug 2005

Loerie CRM froth
Scanning the categories for the new, improved and sunblocked Loeries, we notice that CRM has been dropped from the entry list. What remains are those cobweb encrusted Direct Mail ads and junk mailings over which the judges will no doubt mainfully remain awake while assessing which Outsurance offer out-pulled another. Shame on them.  1 Jun 2005